Customer focused, business oriented Information Technology professional with more than 10 years IT and management experience. Expert in web development and project management. Excellent leadership, negotiation, and training skills, with the ability to develop and execute project plans. Adept at translating technical jargon into the simplest layman’s terms. Self-directed and works well independently as well as with teams.

• Web Development, including HTML, JavaScript, CGI Scripting, Java, Paint Shop Pro and Photoshop
• Additional programming languages, including Visual Basic and C++
• Office and O/S software, including GroupWise v 5.5, Netware 5.x, Windows2000 Server, Microsoft Office, Corel office, Crystal Reports

IndieNetunes.com - MIAMI, FL (2005-Present)
IndieNetunes.com is a web site dedicated to promoting the best in independent (unsigned) musicians.

Remote Web Developer/Programmer and Technical Support (2005-Present)
Responsible for web development including PHP and Javascript programming as well as SQL development.

• Helped redesign pages for artists to offer CDs for sale as either hard copies or downloads.
• Working on creating Artists reports - to show sales, downloads, views, commissions, etc.
• Helped get internal mail program up and running.

DELPHI FORUMS - LITTLETON, MA (2000-Present)
Delphi Forums Current incarnation of Delphi, which began in 1983. Home to thousands of member-managed communities, covering an enormously wide range of interests.

Remote Technical Support Specialist and Trainer (2000-Present)
Responsible for providing technical support to hosts and members, as well as providing training in areas such as HTML development, forum promotion, and forum creation.

• After creating personal HTML tutorial forum on Delphi Forums, was asked to create same as "official forum" as part of the Learning Forums.
• Helped put together Style Sheet forum to teach forums hosts how to customize their forums
• Lead a team of volunteers who help out in various help forums.

ACADEMY OF GENERAL DENTISTRY - CHICAGO, IL (1996-2004)
The Academy of General Dentistry is a non-profit member organization for general dentists.

Manager - Information Technology (1999 - 2004)
Responsible for the overall direction of the I.T. department. Major accountabilities included budget creation and oversight, evaluation of staff performance and maintenance of computer infrastructure, software applications and network security.

• Saved an initial $ 30,000 in web developmental costs by creating and executing a plan which brought web development in-house. Key elements of the plan included better utilization of current staff capabilities and the identification of a new ISP.
• Proactively identified plan, received executive team endorsement and successfully led a project team that upgraded the association management system which enhanced data efficiency and flexibility for the membership. Critical plan deliverables included an upgrade of the network operating system and the association management software.
• Led effort which, after consideration of three different options, replaced outdated forum/message board/chat platform that provided more features and was easier to use.
• Negotiated an initial setup fee waiver for the above mentioned platform enhancement which produced a one-time savings of $10,000. Additionally negotiated twelve free event chats per year for the organization.

Computer Specialist / Webmaster (1996-1999)
Designed and maintained the web site, assisted in Novell system administration, help desk, troubleshooting technical and software problems and provided training on office applications as well as proprietary software.

• Designed training program and user-friendly training manuals for 80 people in Microsoft Windows 3.11, Windows 95 as well as Corel Office, Microsoft Office, GroupWise and proprietary software.
• Worked with production department to redesign web site (200+ pages including password protected members only section) and brought all HTML coding in-house, saving approximately $125/hr in fees per update.

MERCHANTS CASH REGISTER - HILLSIDE, IL (1993 - 1996)
Merchants Cash Register was a company that sold point of sale products, including cash registers, computers and software.

Programmer / Trainer / Technical Support Specialist (1993 - 1996)
Responsibilities included programming NCR cash registers according to client specifications, installing and setting up computers and software as well as networks. Also provided technical support and training.

• Created user-friendly and customized manuals, translating technical jargon to layman's terms, which met customer needs.

AUDUBON WORKSHOP - NORTHBROOK, IL (1992 - 1993)
Audubon Workshop was a mail order company for bird-feeding supplies.

Office Manager, (1992 - 1993)
Handled mail orders, data entry and customer service. Promoted after nine months to office manager position and assumed additional duties of daily order processing, bookkeeping, preparing bank deposits and training new personnel.

ELMHURST COLLEGE - ELMHURST, IL
Completing course work for Bachelor of Science in Business
Expected date of graduation: December, 2006

COLLEGE OF DUPAGE - GLEN ELLYN, IL
Associate in Applied Science - Computer Information Systems (1994)
Graduated with high honors. Coursework included certification in Visual Basic, C++, Java, and Databases.

OAKLAND COMMUNITY COLLEGE - UNION LAKE, MI
Coursework in Business Administration and Accounting

NORTHERN MICHIGAN UNIVERSITY - MARQUETTE, MI
Coursework in Music Education

PROFESSIONAL TRAINING, CERTIFICATION & MEMBERSHIPS

• Certified Webmaster (CIWP through NetGuru Technologies)
• Certified Novell Administrator (Netware 5)
• Certificate - Visual Basic (College of DuPage)
• Certificate - Java (College of DuPage)
• Certificate - C++ (College of DuPage)
• Certificate - Database Administration (College of DuPage)
• Member - International Webmasters Association
• Member - Phi Theta Kappa
• Member - Society of Women Engineers
• Member - Association Forum
• Listed - National Deans List
• Completed MCSE Training for Windows 2000